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Platform Home Loans Ltd
Financial Ombudsman decision DRN1860444 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Miss M complains about the way Platform Home Loans Ltd (Platform) has managed her mortgage account.Treatment in financial difficulty
Miss M has complained that Platform has incorrectly reported her mortgage conduct on her credit file.Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1860444.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.