OneSavings Bank Plc
Financial Ombudsman decision DRN1855879 Upheld
Upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Sat Jun 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Kent Reliance declined the application. It agreed to port the mortgage, but not to allow any further borrowing.Irresponsible lending
Mr G was in a particularly unusual and difficult situation. He’s a vulnerable person.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1855879.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.