Platform Home Loans Ltd

Financial Ombudsman decision DRN1852816 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Ms F has complained that Platform Home Loans Limited hasn’t treated her fairly or sympathetically in relation to her financial difficulties.Treatment in financial difficulty

As a result, the account was passed to a specialist team which deals with vulnerable customers, to see if personalised assistance might help.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1852816.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.