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Creation Financial Services Limited

Financial Ombudsman decision DRN1844837 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

Mr L complains that he was unable to access his credit card account online with Creation Financial Services Limited.Identity checks and access

poor service he received from themService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1844837.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.