Santander UK Plc
Financial Ombudsman decision DRN1843503 Not upheld
Not upheldoutcome, as published by the Ombudsman
£5,000redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
lost a payment of £200 that his wife tried to pay against his credit card accountPayment delayed or failed
Santander was not able to find out what had happened to the £200 paymentService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1843503.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.