Santander UK Plc
Financial Ombudsman decision DRN1840298 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Miss R complains Santander UK Plc provided her with unsecured borrowing she could not afford. She says this was irresponsible lending and it caused her financial difficulties.Irresponsible lending
Miss R has a chronic health condition and suffers from anxiety. And she was mentally vulnerable and didn’t understand what she was doing when she took on the borrowing.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1840298.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.