TSB Bank plc

Financial Ombudsman decision DRN1836565 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

TSB should not have passed Mr B’s debt on to a debt collection agency in May 2017Treatment in financial difficulty

Mr B complains that TSB Bank plc did not write off his overdraft debt when his account was defaulted and passed to their debt recovery department in the way they had promisedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1836565.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.