Paragon Finance Plc
Financial Ombudsman decision DRN1829658 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr and Mrs S complain that Paragon Finance PLC didn’t treat them fairly when they had financial difficulties and missed payments for their secured loan.Treatment in financial difficulty
Mr and Mrs S have financial difficulties. They say this has affected their wellbeing and they feel under constant pressure.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1829658.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.