Progressive Credit Limited

Financial Ombudsman decision DRN1823697 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

This meant that for up to 14 days there was a possibility that the payment could still be processed.Payment delayed or failed

Opus has admitted responsibility for its poor service when Mr F contacted it to pay off the balance on his credit cardService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1823697.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.