Nationwide Building Society

Financial Ombudsman decision DRN1791165 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Tue May 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mrs W complains about the way Nationwide Building Society dealt with a fraud on her account and says it has offered her insufficient compensation.Complaint handling

It accepts it didn’t deal with her as it should. And she was inconvenienced by needing to visit her own branchService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1791165.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.