TSB Bank plc

Financial Ombudsman decision DRN1775562 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr and Mrs S complain that TSB Bank plc unfairly increased the interest rate on the overdraft facility on their joint accountInterest and rates

and did not communicate appropriately with them about it. They are unhappy with how TSB addressed their concernsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1775562.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.