National Westminster Bank Plc

Financial Ombudsman decision DRN1774326 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss C complains about the way National Westminster Bank Plc (“NatWest”) have dealt with her repayments on a historic student account overdraft.Treatment in financial difficulty

She didn’t think NatWest were unhelpful or acted incorrectly in reporting adverse information on Miss C’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1774326.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.