Jigsaw Finance Limited

Financial Ombudsman decision DRN1769974 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Nov 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr C complains that The Car Finance Company (2007) Ltd gave him incorrect and incomplete information about his finance agreement with it.Interest and rates

Further, he complains that it didn’t handle his complaint as well as it should’ve done.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1769974.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.