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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN1768094 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed Oct 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Miss E complains that Shop Direct Finance Company Limited irresponsibly increased the credit limit on her account with an online store.Irresponsible lending
Shop Direct had now offered £50 in compensation because it did not properly address Miss E’s concerns when she first complained.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1768094.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.