MBNA Limited

Financial Ombudsman decision DRN1766686 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr P complains that MBNA Limited didn’t make clear that he’d have to pay an annual fee for the credit card he applied forProduct mis-sold

he’s unhappy about how long it has taken MBNA (and this service) to investigate his complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1766686.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.