Firms › The Co-operative Bank Plc ›
The Co-operative Bank Plc
Financial Ombudsman decision DRN1765576 Not upheld
Not upheldoutcome, as published by the Ombudsman
£5redress stated in the decision
Thu May 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I think when the adviser told Mr D she couldn’t find a transaction which he said he had made the day before, it should have been explained to him why that was.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1765576.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.