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Skipton Building Society

Financial Ombudsman decision DRN1759898 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

Mr C complains about the poor customer service from Skipton Building Society. He says he was given wrong information about the interest he’d receive on his ISA moneyInterest and rates

I agree with the adjudicator that Mr C was given incorrect information about interest rates on a number of occasions when he spoke to it on the phone. I’m satisfied he would have asked for interest to be applied annually if he’d been given correct information.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1759898.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.