RMIS (RTW) LIMITED
Financial Ombudsman decision DRN1757362 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Aug 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
He also said the branch adviser hadn’t told him about bill payment. And the final response letter never arrived, until a branch made him a copy a month after it was dated.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1757362.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.