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Asset Collections and Investigations Limited

Financial Ombudsman decision DRN1757129 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

as Miss N has now made clear that she has financial difficulties, I would expect ACI to treat her sympathetically and positively and if it continues to seek repayment, to do so on terms that are appropriate to Miss N’s situation.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1757129.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.