Santander Consumer (UK) Plc

Financial Ombudsman decision DRN1752876 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Dec 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Mr R complains that Santander Consumer (UK) Plc did not adequately explain the consequences of taking a payment holiday.Product mis-sold

Santander did let Mr R down with its customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1752876.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.