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Drapers Independent Mortgage Brokers Limited

Financial Ombudsman decision DRN1743043 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

conducted multiple credit searches leading to an adverse credit ratingCredit file reporting

Drapers mis-recorded the names of Mr and Mrs T and then conducted around 30 credit searchesService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1743043.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.