Lloyds Bank PLC

Financial Ombudsman decision DRN1742425 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

didn’t provide them with an opportunity to restructure their finances from the time the formal demands for payments were issued in October 2013 until April 2014 when the accounts were moved to the debt recovery team.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1742425.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.