Nationwide Building Society

Financial Ombudsman decision DRN1737718 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Service failure

In the Ombudsman’s words

Miss Q complains that she was defrauded of money from her accounts but Nationwide Building Society has not agreed to make a refund to her.APP scam refund refused

In recognition of these customer service failings on Nationwide’s part, it offered compensation of £500.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1737718.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.