HSBC UK Bank Plc
Financial Ombudsman decision DRN1737220 Upheld
Upheldoutcome, as published by the Ombudsman
£50,966redress stated in the decision
Thu Jul 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms S complains HSBC UK Bank Plc failed to prevent her from making a large payment to a scam investment firm. She wants HSBC to refund the money she lost.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1737220.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.