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John Lewis Financial Services Limited
Financial Ombudsman decision DRN1735037 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
JLFS provided an incorrect email addressComplaint handling
a fault on its online facility meant that transactions between 31 December 2016 and 10 January 2017 weren’t showingService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1735037.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.