HSBC Bank plc

Financial Ombudsman decision DRN1733663 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Oct 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mrs X complains that HSBC Bank Plc wrongly charged interest to her credit card account on two occasions.Interest and rates

The bank agreed that it had made a mistake, and refunded the interest charged. But it continued to apply interest.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1733663.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.