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Clydesdale Financial Services Limited
Financial Ombudsman decision DRN1733324 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jan 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
I’m satisfied that at the time Mr B was first dealing with My Planet he made it clear he was planning on moving home soon and had reservations about incurring the considerable cost of solar panel installation.Product mis-sold
Mr B is unhappy that BPF didn’t deal with his requests for an update on his complaint.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1733324.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.