TSB Bank plc

Financial Ombudsman decision DRN1697407 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

the bank’s inability to sort the matter out in a reasonable timeframe. This has led to a small error being compounded by poor customer service and a failure to understand what was required to put matters right.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1697407.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.