Lloyds Bank PLC

Financial Ombudsman decision DRN1695326 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Jun 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs C complains that she contacted Lloyds Bank Plc to advise she was experiencing financial difficulties and it refused to consolidate her two current loans.Treatment in financial difficulty

She also wants to be compensated for the poor customer service she experienced.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1695326.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.