Santander UK Plc
Financial Ombudsman decision DRN1695165 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Apr 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Santander agrees that it looks as if it made an error when opening Mr F’s account and it put his first and second names the wrong way round.Identity checks and access
He’s unhappy with the way the bank has responded to his complaints and in particular, he would like Santander to reimburse travel costs he incurredComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1695165.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.