Metro Bank PLC

Financial Ombudsman decision DRN1687832 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sun Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

She also complained at the delay in her sole trader account at Metro Bank being set up.Payment delayed or failed

Mrs B complains that Metro Bank PLC gave her incorrect information about switching her business banking account and provided poor service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1687832.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.