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Tesco Personal Finance Limited
Financial Ombudsman decision DRN1673251 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
acted irresponsibly when it offered him a personal loan without properly checking whether it was affordableIrresponsible lending
failed to treat him sympathetically and positively when he told them he was struggling with the loan repaymentsTreatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1673251.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.