National Westminster Bank Plc

Financial Ombudsman decision DRN1671068 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Ms T and Mr R are concerned that NatWest did not act swiftly in dealing with the company’s request for additional help, it refused funding under a government scheme and pressured the directors into providing security and taking a number of products and services.Irresponsible lending

NatWest accepts that its handling of the complaint was not satisfactory and has offered to pay £200 as a gesture of goodwill.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1671068.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.