Lloyds Bank PLC

Financial Ombudsman decision DRN1667012 Not upheld

Not upheldoutcome, as published by the Ombudsman

£225redress stated in the decision

Sun Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr M complains that Lloyds Bank Plc mis-sold a business loan to him.Product mis-sold

Lloyds was unable to locate documents requested by Mr M and this led to delays in it responding to him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1667012.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.