TSB Bank plc

Financial Ombudsman decision DRN1656883 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He said he’d had intermittent problems using online and mobile banking and hadn’t been able to upgrade his account online. Direct debits set up on his account hadn’t been paid and he’d had trouble cancelling them with TSB. And he wasn’t happy with how TSB administered his complaints.Complaint handling

Mr T says TSB Bank plc’s IT problems had an impact on him.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1656883.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.