HL Partnership Limited

Financial Ombudsman decision DRN1654785 Upheld

Upheldoutcome, as published by the Ombudsman

£936redress stated in the decision

Fri Sep 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr and Mrs F complain that HL Partnership Limited (“HLP”) didn’t arrange the mortgage they wanted to take out.Product mis-sold

I think it’s likely the way HLP has dealt with this complaint has added considerably to the anxiety Mr and Mrs F have felt about the outcome here.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1654785.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.