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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN1654733 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
She phoned Shop Direct to check how much she needed to pay to bring her account up to dateTreatment in financial difficulty
leading to arrears and a default recorded on her credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1654733.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.