TSB Bank plc

Financial Ombudsman decision DRN1654077 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Miss P complains about the service she received from TSB Bank Plc after her account was compromised by a fraudster.Complaint handling

When Miss P asked TSB about the information which the fraudster would have had about her which had enabled them to pass through security, she was told that this information could not be disclosed without a formal subject access request.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1654077.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.