Dunraven Finance Limited

Financial Ombudsman decision DRN1651646 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

If Mr G is having money troubles then he should discuss this with Dunraven. It should treat him positively and sympathetically if he is struggling to pay it back.Treatment in financial difficulty

he complains that Dunraven mis-sold insurance cover on the items he acquired under the agreement.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1651646.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.