HSBC UK Bank Plc
Financial Ombudsman decision DRN1651171 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
Mr S on behalf of the LS will trust complains about how HSBC UK Bank Plc has dealt with a safe guard review of the trust account.Complaint handling
Mr S would like a full apology, confirmation that HSBC has recorded his sister as being vulnerableSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1651171.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.