Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN1649520 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Payment delayed or failed

In the Ombudsman’s words

Mrs V is disappointed that the account she opened has not given her the amount of interest that she expected.Interest and rates

There is no dispute that the bank’s error led to Mrs V’s withdrawal being delayed by two days.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1649520.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.