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H&M Hennes & Mauritz UK Limited

Financial Ombudsman decision DRN1642525 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mrs M complains that H & M Hennes & Mauritz UK Limited, (“H&M”), won’t remove a default which it applied to her credit file.Credit file reporting

H&M also accepted that there were inconsistencies in the information provided to Mrs M when she complained in 2016.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1642525.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.