Lloyds Bank PLC

Financial Ombudsman decision DRN1630816 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,600redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I intended to order Lloyds Bank plc to pay (not credit) to Mr T £200 compensation.Complaint handling

harassed him whilst in hospital and generallyService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1630816.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.