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Nationwide Building Society

Financial Ombudsman decision DRN1630500 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

Mr O has complained Nationwide Building Society hasn’t provided sufficient compensation after lodging an adverse marker on his credit recordCredit file reporting

There’s no dispute Nationwide opened an account in Mr O’s name. Somebody else opened this account, using Mr O’s details and former addressIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1630500.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.