TSB Bank plc

Financial Ombudsman decision DRN1622284 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

the complaint Mr I complains that TSB Bank plc didn’t tell him it had changed the reference numbers he needed to use to make an international payment into his TSB account. He says his money went missing as a resultPayment delayed or failed

TSB agreed during this conversation that they could have handled things better, specifically that they could have told Mr I what had gone wrong with the payment much more quickly.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1622284.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.