Revolut Limited

Financial Ombudsman decision DRN1620813 Upheld

Upheldoutcome, as published by the Ombudsman

£76redress stated in the decision

Fri Jul 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

the first payment failed because of technical issues experienced by its third party processorPayment delayed or failed

it was difficult for him to make contact with Revolut and to get a proper explanation of what was going on with his accountService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1620813.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.