PRA Group (UK) Limited

Financial Ombudsman decision DRN1617679 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Jan 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr H complains that PRA Group (UK) Limited (“PRA”) continued to phone him about debts he owed it and was unable to repay, after it agreed to stop doing so.Treatment in financial difficulty

PRA was aware of the calls it was making, and the effect this was having on Mr H. It failed properly to deal with this over an extended periodService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1617679.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.