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Lloyds Bank PLC
Financial Ombudsman decision DRN1614998 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The bank said Mrs A went online and gave instructions to move the ISA money to her savings account. This meant the money left the ISA wrapper. It said it had followed Mrs A’s instructions so hadn’t done anything wrong.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1614998.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.