GMAC UK Plc

Financial Ombudsman decision DRN1599871 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Mon Jan 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

remove any adverse information from Mrs C’s credit file about this agreementCredit file reporting

I accept that GMAC hasn’t handled this as well as it should have. It didn’t take the complaint as seriously as it should’veComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1599871.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.