TSB Bank plc

Financial Ombudsman decision DRN1597109 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

TSB have applied a default marker to his credit record.Credit file reporting

Mr C complains that TSB Bank plc mis-advised him about the implications of switching his bank account to another provider.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1597109.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.